April 2012
E-Scan Newsletter;Apr2012, Vol. 38 Issue 4, p4
The article reports on consumer dissatisfaction with automated teller machine (ATM) surcharge fees, according to research. A survey from Synergistics Research showed that 76% of respondents do not think they should pay a fee. Synergistics chief executive officer (CEO) William McCracken says that consumers are open to paying fees but they find the fees excessive. Meanwhile, an Ally Bank survey revealed that 53% of respondents consider searching for a free ATM than paying a fee.


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