TITLE

Getting It Right, and Getting It Right Now

AUTHOR(S)
Babwin, Don
PUB. DATE
September 2002
SOURCE
H&HN: Hospitals & Health Networks;Sep2002, Vol. 76 Issue 9, p24
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Reports on the action taken by hospital administrators to improve their customer service. Application of electronic surveys in determining the satisfaction of customers at Sequoia Hospital, Redwood City, California; Benefits of the electronic survey.
ACCESSION #
7454501

 

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