Utilize access staff in multiple areas

May 2012
Hospital Case Management;May2012, Vol. 20 Issue 5, p79
The article discusses the career ladder program at Palmetto Health Richland in Columbia, South Carolina which involves cross-training in four admissions areas, financial counseling and patient outcomes. Ebony Seymour, patient access manager, explains that the career ladder process provides a pool of patient access representatives competent in multiple admissions areas, enabling staff to shift between areas during call-ins, disasters, and holidays.


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