TITLE

UTILIZING CAS A Lost Art

AUTHOR(S)
Phillips, Dan
PUB. DATE
April 2012
SOURCE
Hospitality Upgrade;Spring2012, p140
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article focuses on the call accounting system (CAS) which enables a user to control revenue, reconcile phone bills and catch employees making phone calls that were'nt work related. It states that data collection is important as it helps in reviewing current billing and system postings. It reports that combining the CAS data with the automatic call distributor (ACD) offers measurable value.
ACCESSION #
73944775

 

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