TITLE

A Portal to Lower Costs and Attrition

AUTHOR(S)
Patel, Shiraz
PUB. DATE
September 2002
SOURCE
Bank Technology News;Sep2002, Vol. 15 Issue 9, p35
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Focuses on the plans of banks in lowering the costs of servicing customers. Investment in customer relationship management system; Aims of achieving quality and increasing customer retention; Alternative of customer portal.
ACCESSION #
7379790

 

Related Articles

  • Don't update too late.  // Works Management;Jan2003, Vol. 56 Issue 1, p36 

    Introduces the ISO9001:2000 migration kit from Proquis in Great Britain. Advantages of the flowchart software; Assistance to the ISO 9000 quality standard; Focus on customer care satisfaction.

  • QUALITY TOOLS & TRAINING.  // Quality Progress;Feb2003, Vol. 36 Issue 2, p66 

    Focuses on the use of innovative quality tools for customer satisfaction. Impact of utilizing customer-value analysis tools; Employment of the Statistical line of software; Features of the Six Sigma Solutions software from Microsoft.

  • Service Quality, Customer Satisfaction and Loyalty: An Empirical Analysis of Banking Sector in Pakistan. Zafar, Mohsin; Zafar, Sana; Asif, Aasia; Hunjra, Ahmed Imran; Ahmad, H. Mushtaq // Information Management & Business Review;Apr2012, Vol. 4 Issue 4, p159 

    The basic aim of this study is to explore most common constructs for quality of banking services, which influence customer satisfaction and examine the impact of customer satisfaction on customer loyalty in the context of banking relationships. The questionnaire was used to collect the data from...

  • Key Determinants of Service Quality and Self-Service Technologies in Iranian Banking. Vazifehdoost, Hossein; Akbarpour, Zohreh; Rostami, Jamshid Mohammadzadeh; Hamdi, Karim // International Journal of Marketing Studies;Dec2013, Vol. 5 Issue 6, p133 

    The objective of the current research is investigating the effects of service quality dimensions and self-service technologies on customer satisfaction of the private banking industry of Iran (Ghavamin Bank).Applied method has been used for this research in which the questionnaire method has...

  • Web-Based Tools Help to Measure, Improve Customer Satisfaction.  // ABA Bank Marketing;Nov2004, Vol. 36 Issue 9, p48 

    Describes two Web-based tools for assessing and improving customer satisfaction released by Customer Service Profiles. Reports on Demand, a customer satisfaction assessment system; STARS, an online performance management resource.

  • Prioritization and evaluation of the relations between effective factors in banks compatibility (DEMATEL approach). Moghtadaei, Alireza; Bakhshayesh, Abdollah Yavaran // Advances in Environmental Biology;May2014, Vol. 8 Issue 7, p2023 

    Background: Achieving compatibility indices is an important goal for the banks to guarantee customer satisfaction and achieve advantage. The present study aimed to identify the Interacting indices on compatibility in Iran bank system. Objective: The present study is descriptive-survey design....

  • Improving Productivity in a Bank System by Using Computer Simulation. Hatami, Milad; Zahraee, Seyed Mojib; Ahmadi, Milad; Golroudbary, Saeed Rahimpour; Rohani, Jafri Mohd // Applied Mechanics & Materials;2014, Issue 606, p259 

    With advent of technology, simulation software becomes more applicable between organizations' managers. Simulation can model the real situation on a visual program. It will make the understanding of system, properly. Nowadays in each organization, the main factor is how to improve its services....

  • Your Road Map to Success. Motley, L. Biff // Bank Marketing;Jul/Aug2000, Vol. 32 Issue 8, p32 

    Looks at how banks plan their direction through customers' assistance and an evaluation of the level of customer satisfaction. Overview of strategic choices that banks can choose from; Factors to consider in charting the direction of a bank.

  • Don't underestimate value of customer trust. Brooks, Bill // American Banker;1/22/1999, Vol. 164 Issue 14, p8 

    Presents ways on how banks can develop and maintain customer trust. Importance of promising and delivering more; Need to be punctual for every commitment; Need for banks to admit errors.

Share

Read the Article

Courtesy of VIRGINIA BEACH PUBLIC LIBRARY AND SYSTEM

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics