Happier patients drive future volume

April 2012
Same-Day Surgery;Apr2012, Vol. 36 Issue 4, p45
Academic Journal
The article reports on an initiative which was implemented at Spectrum Health in Grand Rapids, Michigan to improve presurgical communication and care with patients and resulted in improved levels of patient satisfaction.


Related Articles

  • Keep patients happy when delays occur.  // Same-Day Surgery;Jan2012, Vol. 36 Issue 1, p7 

    The article reports on changes which Indiana University Health North Hospital in Carmel, Indiana made to its registration process for surgery patients to reduce the wait time of the patients during peak surgical times and to improve their satisfaction levels while waiting.

  • Practice Briefing: How we ... improved our appointments system.  // GP: General Practitioner;3/4/2013, p52 

    The article reports on how an updated appointment system improved patient management and satisfaction at the Bradgate Surgery in Bristol, England.

  • Let down. Bates, Jane // Nursing Standard;10/6/2010, Vol. 25 Issue 5, p27 

    A 'volcanic' patient has a surprise for Jane Bates

  • Block booking -- Is it antiquated?  // Same-Day Surgery;May2011, Vol. 35 Issue 5, p49 

    The article presents an overview of block booking scheduling, which is used to schedule operating room staff, and offers information which can be used to use block booking effectively.

  • Medical visits get group mentality approach. Walker, Tracey // Managed Healthcare;Oct2000, Vol. 10 Issue 10, p10 

    Focuses on the importance of the group visit approach or shared medical appointment in the enhancement of doctor-patient relationship in the United States. Impact of the approach on the quality of care and patient satisfaction; Creation of group models to meet patient needs; Benefits and...

  • Chaos theory. Bates, Jane // Nursing Standard;6/11/2014, Vol. 28 Issue 41, p26 

    Jane Bates on the pain of an NHS referral.

  • How to cut patient with time. Weiss, Gail Garfinkel // Medical Economics;10/10/2003, Vol. 80 Issue 19, p75 

    Discusses ways to cut down patient waiting time. Negative effects of long patient waiting time; Factors considered in scheduling patients; Tips on how to smooth out patient flow through the office; Ideas for waiting room diversions; Importance of bringing all pertinent insurance referral...

  • Faster procedures benefit patients and bottom line. DeJohn, Paula // OR Manager;Apr2013, Vol. 29 Issue 4, p13 

    The article reports on the results of a survey by the U.S. Accreditation Association for Ambulatory Health Care Institute for Quality Improvement (AAAHC Institute) that found shortening the time it takes for an outpatient procedure benefits both the patients and ambulatory surgery centers...

  • Medical Practice Service Standards. Friend, Charles // Physician Executive;Mar/Apr2011, Vol. 37 Issue 2, p40 

    The article looks at ways in improving patient satisfaction and running a more efficient and customer-friendly practice in the U.S. It states that telephone system is the first and most frequently used contact point between patients and practice which will have consequences when managed poorly....


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics