Child Care Helps Charter Staff Center

Haugsted, Linda
February 2002
Multichannel News;2/18/2002, Vol. 23 Issue 7, p12
Reports the centralization of the telephone call-in infrastructure of Charter Communications Inc. in California. Efficiency in serving customers; Improvement of video-on-demand and high-speed data; Launch of the customer contact center.


Related Articles

  • Charter to close Newtown call center. Chuvala, Bob // Fairfield County Business Journal;9/25/2006, Vol. 45 Issue 39, p6 

    The article reports on the move of cable television operator Charter Communications Inc. to close its call center in Newtown, Connecticut and five other call centers in the U.S. The company has outsourced some of the operations to TeleTech, which has call centers in Mexico, Canada, and the...

  • Texas Cities Pursue Fines Against Charter. Haugsted, Linda // Multichannel News;3/15/2004, Vol. 25 Issue 11, p20 

    Reports on the efforts of Fort Worth and several other cities in Texas to obtain approval for a formal hearing for a customer-service dispute against cable company Charter Communications Inc. as of March 15, 2004. Results of an audit commissioned by the Texan cities on Charter's customer...

  • CHARTER COMMUNICATIONS. DeFelice, Alexandra // CRM Magazine;Apr2006, Vol. 10 Issue 4, p40 

    Provides information on Charter Communications, recipient of the 2006 Service Elite Awards for the workforce optimization category. Number of customer care centers operated by the company; Purpose of the Focus on Excellence initiative of the firm; Benefits of implementing Witness Systems'...

  • May Sees Charter Progress. Farrell, Mike // Multichannel News;5/9/2005, Vol. 26 Issue 19, p27 

    Focuses on the progress in the plan of Charter Communications Inc. interim CEO Robert May to answer customer-service problems of the company in the U.S. as of May 2005. Number of additional high-speed data customers; Changes in its customer call-center operations; Number of voice-over Internet...

  • Competition begins.  // Latin Trade (English);Nov98, Vol. 6 Issue 11, p22 

    Reports that United States-based Charter Communications International Inc. has received the necessary approvals from the Nicaraguan government to start offering telecommunications services in Nicaragua.

  • Issuer Profile: Haven in a Heartless World Charter 's strength lands it $2 billion from Goldman and Morgan in return for mandates. Springsteel, Ian // Investment Dealers' Digest;7/9/2001, Vol. 67 Issue 27, pN.PAG 

    Focuses on the telecommunications company Charter Communications Inc. Initial public offering of the company in November 1999; Reason of the company's ability to raise funds; Classes of senior notes issued by the company in May 2001.

  • CALMING THE WATERS. Farrell, Mike // Multichannel News;10/8/2001, Vol. 22 Issue 41, p1 

    Reports the employment renewal of top executives at Charter Communications Inc. Impact of the resignation of chief Operating Officer (CEO) Jerry Kent on sales; Increase in the annual salary of CEO David Bardford and CEO Kent Kalwarf; Citation of best management team in the industry.

  • Charter Communications growing. Corrigan, Don // St. Louis Journalism Review;June97, Vol. 27 Issue 197, p5 

    Comments on the growth of Charter Communications Incorporated of Saint Louis and how it has become one of the top media companies in the cable industry. Background information on the cable system; Number of subscribers; Indepth look at Charter Communications Incorporated's acqusition.

  • Tough Sell: How to Market a Formerly Bankrupt Firm.  // Multichannel News;9/24/2012, Vol. 33 Issue 37, p18 

    The article discusses the company Charter Communications that has overhauled its programming, high-speed Internet and phone packages.


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics