Advocacy builds better consumers

Elswick, Jill
September 2002
Employee Benefit News;Sep2002, Vol. 16 Issue 11, p1
Reveals that some employers in the U.S. provide advocacy services as an employee benefit to help plan participants and their families with the increasing costs of health care. Number of problems tracked by Hewitt Associates to its participant advocacy services department; Percentage of call received by Patient Care which are related to claims issues in the first quarter of 2002; Details of the Health Insurance Portability and Accountability Act.


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