TITLE

Customers: Guests or pests?

AUTHOR(S)
Wilson, Jerry R.
PUB. DATE
January 2001
SOURCE
Tire Business;1/1/2001, Vol. 18 Issue 19, p8
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Provides information on the customer service and product offered by the tire industry in the U.S. Importance of the employees skills and knowledge; Determination of the return on investment; Significance of interpersonal relations.
ACCESSION #
7178694

 

Related Articles

  • May I Take Your Order? Caudron, Shari // Workforce;Nov2000, Vol. 79 Issue 11, p18 

    Presents an article on customer service. Situational example; How best customer service works; Importance of making other people feel good about themselves.

  • Don't repulse women customers. Aichlmayr, Lisa // Tire Business;2/17/2003, Vol. 20 Issue 23, p8 

    Calls for the need to respect female customers by automobile tire service shops. Author's experience at a service shop; Criticism of service shops' attitude toward female customers; Loyalty of female customers to shops that respect them.

  • It's service that counts, not price.  // Tire Business;1/1/2001, Vol. 18 Issue 19, p8 

    Focuses on the importance of customer service on tire industry in the U.S. Support from the former President Bill Clinton administration; Business operation of the retail outlets; Significance of the employees skill.

  • Return on CRM Spending Is Hard to Measure. Roth, Andrew // American Banker;04/30/2001 Supplement, Vol. 166, p6A 

    Focuses on ways of measuring returns on (CRM) spending for financial services institutions. Merits and challenges in quantifying customer profitability or customer value; Details of CRM strategies implemented a Dime Savings Bank of New York; Focus of FleetBoston Financial's CRM strategy around...

  • Pricing for profit. Horkan, Louis; Pahl, David // ColoradoBiz;May2003, Vol. 30 Issue 5, p56 

    Presents the pricing considerations of several companies in Colorado. Need of assessing the quality of the products and services offered by various firms; Analysis on the rate of returns; Level of competitive advantage.

  • Noteworthy.  // Motor Age;Feb2014, Vol. 133 Issue 2, p9 

    The article presents comments on issues related to the automotive industry including the use of short-term return on investment (ROI) as a measure in retention marketing, the importance given by a car shop to phone calls and the contradictory laws on the books for Right to Repair.

  • How to identify, target your best customers. Ellis, Rebecca Bell // B to B;5/5/2003, Vol. 88 Issue 5, p28 

    No matter what some vendors say, there's no silver bullet that instantly connects marketers with those who are ready to buy.But perhaps the next-best thing is segmentation.As businesses struggle to generate more leads and higher revenues during lean economic times, many marketers are revisiting...

  • Seeking Elusive ROI For Software Projects.  // Financial Executive;Apr2007, Vol. 23 Issue 3, p54 

    The article discusses the meaning of return on investment (ROI), and how it associates with software projects. According to the author, the definition of ROI is very subjective, and a project leader should choose the definition that best suits their needs. Implementing new software and new...

  • When Loyalty Sets In. Schulaka, Carly // Journal of Financial Planning;Oct2015, Vol. 28 Issue 10, p9 

    An introduction is presented in which the editor discusses various reports within the issue on topics including customer service experience, the return on investment of becoming a financial adviser, and the role of client as a revenue source and asset.

Share

Read the Article

Courtesy of VIRGINIA BEACH PUBLIC LIBRARY AND SYSTEM

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics