TITLE

Concerned Customers

AUTHOR(S)
Rocco, Joe; Rocco, Joni
PUB. DATE
December 2011
SOURCE
Hardwood Floors Magazine;Dec2011/Jan2012, Vol. 24 Issue 7, p21
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article offers tips on how hardwood flooring service providers can handle unhappy clients. It says that it is important to listen intently to the concerns of customers and write them down. According to the author, it can also help to address the concerns of clients immediately even if it takes additional hours. The recommendations for starting a job with an already-dissatisfied client are also presented.
ACCESSION #
71724457

 

Related Articles

  • INSTALL Announces, 'Warranty on Labor' Program 'Peace of Mind; Installations Guaranteed'.  // Floor Trends;Aug2013, Vol. 15 Issue 8, p25 

    The article focuses on the Warranty on Labor program of International Standards and Training Alliance (INSTALL) which will guarantee right installations of floor coverings and customers' peace of mind. It states that this program will ensure that carpet, resilient, and hardwood installations...

  • SMART IDEAS Leadership: 5 PRACTICES TO ACHIEVE 'LEVEL 5 CUSTOMER SERVICE'.  // Smart Business Florida;Jul2012, Vol. 4 Issue 6, p10 

    The article offers the author's insights on Level 5 Customer Service, which can halt the disappointment of customers in a particular service. The author says that studies revealed seven of 10 complaining customers will do business again if a vendor or service provider solve the problem. She...

  • Aligning Personal Branding with Corporate Branding. Rampersad, Hubert // Singapore Management Review;2010 2nd Half, Vol. 32 Issue 2, p25 

    Increasingly, successful companies are beginning to recognise that good brand relationships with their employees are more important than good brand relationships with their customers. They understand that employees should be happy first in order to make the customers happy and that corporate...

  • Planning for Profit. Miller, Brett // Hardwood Floors Magazine;Oct/Nov2013, Vol. 26 Issue 5, p30 

    The article presents a discussion of principles for making a wood floor estimate that ensures profitability for contractors, adapted from a seminar presented by National Wood Flooring Association (NWFA) certification and education director Brett Miller at the 2013 NWFA Wood Flooring Expo held in...

  • The Customer is Always…. Hultman, Dean // Hardwood Floors Magazine;2008, Vol. 21 Issue 3, p29 

    A personal narrative is presented which explores the author's experience of negotiating with a general contractor for a wood flooring project for his business.

  • Speaker: Demand Accountability to Produce Right Results. Skaer, Mark // Air Conditioning, Heating & Refrigeration News;4/17/2006, Vol. 227 Issue 16, p66 

    The article reports on the educational presentation of Mike Scott during the Mechanical Contractors Association of America Convention entitled "How to Create a Work Environment That is 100 per cent Accountable, 100 per cent Time." Scott stressed that in order for a business to survive in a...

  • Flooring.  // Consumer Reports;Jul2011, Vol. 76 Issue 7, p30 

    The article evaluates wooden flooring such as EcoTimber Woven Honey, Millcan St. Andrews Solid Oak Strip 10930 and Lumber Liquidators Bellawood Natural Red Oak. INSETS: How to save;Your options: What you pay , what you get;New grout-free tile cracks under preasure;Kitchen cabinents

  • Four things that drive your customers crazy. Hudson, Adams // Contractor Magazine;Aug2005, Vol. 52 Issue 8, p60 

    Focuses on several reasons that affect the ability of plumbing contractors to attract customers. Failure to schedule an appointment as soon as possible; Inadequacy of the plumber to finish the job on time; Failure of the plumber to clean the equipment and the surrounding work area.

  • When is enough, enough? Kent, Simon // Personnel Today;6/15/2004, p17 

    With customers becoming more abusive towards front-line staff, organisations need to know where to draw the line between what employees should and should not have to put up with. "The customer isn't always right — but they are always the customer," says Aidan Harris. In his role as...

Share

Read the Article

Courtesy of THE LIBRARY OF VIRGINIA

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics