Concerned Customers

Rocco, Joe; Rocco, Joni
December 2011
Hardwood Floors Magazine;Dec2011/Jan2012, Vol. 24 Issue 7, p21
Trade Publication
The article offers tips on how hardwood flooring service providers can handle unhappy clients. It says that it is important to listen intently to the concerns of customers and write them down. According to the author, it can also help to address the concerns of clients immediately even if it takes additional hours. The recommendations for starting a job with an already-dissatisfied client are also presented.


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