BofA Takes a Gamble with Free Web Billing

Bruno, Mark
July 2002
Bank Technology News;Jul2002, Vol. 15 Issue 7, p13
Trade Publication
Reveals why Bank of America (BofA) has dropped its monthly fee for electronic bill payment. Amount of monthly fee income BofA will lose as a consequence; Insights from a Gartner Group survey of people who pay bills online; Banks' need to present more, if not all, of a customer's bills online.


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