E*Trade's Jedi is Singing the Blues

de Paula, Matthew
July 2002
Bank Technology News;Jul2002, Vol. 15 Issue 7, p1
Trade Publication
Cites the class action status granted to a lawsuit filed in Cleveland, Ohio by retail investor Truc Hoang against online stockbroker E*Trade Group Inc. Inability of the company's computer system to handle heavy trading volumes; Customer service and information technology development code-named Project Jedi; Persistence of online capacity issues even in a slow stock market.


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