How HR Balances Customer Demands

Halcrow, Allan
June 2002
Workforce (10928332);Jun2002, Vol. 81 Issue 6, p46
Discusses the significance of having a customer focus for human resource (HR) organizations. Requirements that HR organization must meet before it can be customer-focused; Tools that can be used to achieve the requirements for a customer-focused HR organization; Roles and responsibilities of HR organizations in a certain company; Approaches that have been used by HR professionals to acquire client buy-in. INSET: The Skills HR Needs to Effectively Serve Its Customers.


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