TITLE

Making a Profit

AUTHOR(S)
Gorman, Trish
PUB. DATE
December 2011
SOURCE
Leadership Excellence Essentials;Dec2011, Vol. 28 Issue 12, p5
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
The article offers information on four gauges for measuring the performance of a manager. These include basing the bonuses of managers according to customer loyalty and satisfaction improvement, basing the salary of the manager on the sales of employees and basing salaries on customer retention. It also notes that stock-market performance and profitability are weak and misleading measures of profitability.
ACCESSION #
67678290

 

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