Making a Profit

Gorman, Trish
December 2011
Leadership Excellence Essentials;Dec2011, Vol. 28 Issue 12, p5
The article offers information on four gauges for measuring the performance of a manager. These include basing the bonuses of managers according to customer loyalty and satisfaction improvement, basing the salary of the manager on the sales of employees and basing salaries on customer retention. It also notes that stock-market performance and profitability are weak and misleading measures of profitability.


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