TITLE

Focus on Takaful in Asia - Now is the time to talk more about customer satisfaction

PUB. DATE
March 2011
SOURCE
Asia Insurance Review;Mar2011, p19
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article says that the takaful insurance market in Asia is growing at a good rate and it is the high time to focus on consumer satisfaction. The takaful sector is a special insurance market for Muslims which tries to avoid elements like interest or usury, gambling and excessive uncertainty which are against the teaching of Islam.
ACCESSION #
67503508

 

Related Articles

  • Tech-Savvy Customers Want Quick Response. Rabkin, Barry; Tingley, Marcia // National Underwriter / Life & Health Financial Services;10/4/99, Vol. 103 Issue 40, p12 

    Focuses on the key technology areas which help insurers meet customer expectations. Details on data storage technologies; Application of technology on customer service; Use of the Internet for insurance quotes or customer self-service.

  • Internal Service Quality, Customer and Job Satisfaction: Linkages and Implications for Management. Hallowell, Roger; Schlesinger, Leonard A.; Zornitsky, Jeffrey // Human Resource Planning;1996, Vol. 19 Issue 2, p20 

    Customer satisfaction has dominated much of the recent service literature (Zemke, 1989; Heskett, 1990; Zeithaml, 1990, Berry; 1991). This literature suggests that to deliver high levels of customer satisfaction, organizations must identify, measure, and manage the internal elements that produce...

  • We're No. 1.  // Property & Casualty 360;Oct2015, Vol. 119 Issue 10, p14 

    The article discusses a study by audio branding specialist PH Media Group, which reveals that insurance companies are the best at providing customer satisfaction during telephone calls, whereas architectural industry is the worst, and mentions motor trade and jewelry firms in the second place.

  • Smaller Agencies Face Big-Time Problems. Ruquet, Mark E. // National Underwriter / P&C;2/4/2008, Vol. 112 Issue 4, p24 

    The article discusses the strategies to be applied by small independent insurance companies to keep them from drifting during the softening of the market in the U.S. It states that customer retention is the key to continued growth and the key to retention is customer service by giving customer...

  • Experiencing Customer Service Firsthand. Schreiner, Phillip G. // Claims;Mar2008, Vol. 56 Issue 3, p4 

    The author reflects on the excellent service of his insurance provider. He recalls making a claim for the damaged windshield of his vehicle and how his insurance adjuster was able to arrange for prompt assessment of the damage. The author also cites his satisfaction at the quick replacement of...

  • Temporary Housing, Full-Time Service. Gilkey, Eric // Claims;Mar2008, Vol. 56 Issue 3, p42 

    The article discusses service strategies of temporary housing professionals. It notes that temporary housing agencies must ensure that their customer service representatives are trained and ready to deal with all types of situations at the first notice of loss. In line with this, temporary...

  • From This Day Forward. Hyle, Robert Regis // TechDecisions;May2010, Vol. 12 Issue 4, p40 

    The article focuses on customer retention in the insurance industry. Ellen Carney, a senior analyst with Forrester, says that attention to retention is driven by the cost of acquiring new customers. According to Britta Schatz, director of application development and support for Penn National...

  • Claims Officers Desire More Investment in Technology Solutions.  // Claims;Oct2012, Vol. 60 Issue 10, p9 

    The article discusses the results of the 7th P&C Claim Officer Survey conducted by Towers Watson among insurance companies' chief claims officers (CCO) regarding claims-management integration practices. It shows that many CCOs perceive the benefits of reviews and updates to their best practices...

  • Out of the Shadows. Voelker, Michael P. // TechDecisions;Jun2012, Vol. 14 Issue 3, p20 

    The article explores benefits of modern claims technology in terms of boosting profits of insurance carriers through operational efficiency, improved service and increased customer satisfaction. J.D. Power and Associates' 2012 U.S. Property Claims Satisfaction Study confirmed that claims...

Share

Read the Article

Courtesy of VIRGINIA BEACH PUBLIC LIBRARY AND SYSTEM

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics