Country Profile -- India : Changing stand in the challenging business environment

January 2011
Asia Insurance Review;Jan2011, p22
Trade Publication
The article discusses how insurers in India can use information technology (IT) to adapt to changes in the insurance sector quickly and effectively. IT is considered a critical facilitator of the customer and insurer relationship. The implementation of multiple IT systems has helped in better reach of the insurer to the customer while enhanced customer service has substantially increased the operational cost.


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