TITLE

Chopping Churn With Care

AUTHOR(S)
Lysne, Alan
PUB. DATE
May 2002
SOURCE
Wireless Week;5/27/2002, Vol. 8 Issue 21, p3
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Offers views on customer care in the wireless carrier industry in the U.S. Major influence on operating profitability for wireless carriers; Top priority list of a Gartner Dataquest survey of North American communications providers; Major efficiencies for both carriers and their customers by automating customer care.
ACCESSION #
6750197

 

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