Chopping Churn With Care

Lysne, Alan
May 2002
Wireless Week;5/27/2002, Vol. 8 Issue 21, p3
Trade Publication
Offers views on customer care in the wireless carrier industry in the U.S. Major influence on operating profitability for wireless carriers; Top priority list of a Gartner Dataquest survey of North American communications providers; Major efficiencies for both carriers and their customers by automating customer care.


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