Barrto, Anne Jaquelyne Roque; Vasconcelos, Vit¢ria Suzana Cordeiro; Nogueira, Matheus Figueiredo; Trigueiro, Jana¡na von Shsten; Silva, Ana Cristina Oliveira; Henriques, Maria Em¡lia Romro de Miranda
November 2011
Journal of Nursing UFPE / Revista de Enfermagem UFPE;Nov2011, Vol. 5 Issue 9, p2083
Academic Journal
Objectives: to know the user's opinion on embracement in a family health unit (FHU) in the city of Joao Pessoa, Paraiba, Brazil; to describe, from the user's view, the organization of the service after the embracement implantation; and to identify the frailties of embracement in the FHU. Method: this is an exploratory-descriptive study with a qualitative approach, developed in a FHU located in the Sanitary District III of Joao Pessoa, whose sample consisted of eight users. The data collection started on October 2009, after the approval by the Ethics Comitee of Facene/Famene, under the Protocol 161/2009; after obtaining the participants' speeches through interviews, the material was analyzed having the Collective Subject Discourse technique as a basis. Results: the participants understand embracement as a means for guaranteeing access to the health services and problems resolution, with higher agility and quality of treatment; the qualified listening showed to be significant in the change perceived by users; and the professional qualification, the service organization, and strengthened teamwork showed to be the main frailties. Conclusion: the meaning of embracing needs to surpass the frontiers of the relation team/users, obliging the health professionals to develop a work process which catches a glimpse of a comprehensive and humanized care provided to users.


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