The impact of management capability on the resource–performance linkage: Examining Indian outsourcing providers

Lahiri, Somnath; Kedia, Ben L.; Mukherjee, Debmalya
January 2012
Journal of World Business;Jan2012, Vol. 47 Issue 1, p145
Academic Journal
Abstract: The increase in offshore outsourcing of information technology-enabled business processes has renewed scholarly attention to better understand the dynamics of service provider firms. In this study, we examine how offshore outsourcing service providers’ internal and relational resources and capabilities jointly predict their economic performance. Analysis of data collected from a sample of 105 Indian service providers suggest that rent generation from firm-specific, idiosyncratic resources is positively moderated by the level of management capability possessed by such firms. Theoretical and managerial implications of the findings are discussed and avenues of future research are offered.


Related Articles

  • THE CRUCIAL ROLE OF MIDDLE MANAGEMENT IN OUTSOURCING. Willcocks, Leslie; Griffiths, Catherine // MIS Quarterly Executive;2010, Vol. 9 Issue 3, p177 

    For many years, middle managers have been a primary target for cost-cutting, including when justifying IT investments or cost savings from IT outsourcing. Recently, however, published research on middle managers and our own research suggest that the role of middle managers-in both client and...

  • Small, Midsize Companies Drive Rise in Offshore Outsourcing.  // Computer Economics Report;Oct2009, Vol. 31 Issue 10, p1 

    The article presents a study that investigates the trend of information technology (IT) outsourcing of small and midsize organizations in the U.S. and Canada. The study reveals that offshore outsourcing continue to increase because of the availability of skilled resources and Internet...

  • Latin America growing in popularity as a global sourcing location.  // MarketWatch: Technology;Aug2008, Vol. 7 Issue 8, p16 

    The article reports that Latin America is experiencing a growing popularity as a destination for information technology (IT) services as well as business process outsourcing vendors. According to Datamonitor Inc., the region is a coherent global sourcing model and it has key business process...

  • Move Over, India.  // PM Network;Nov2007, Vol. 21 Issue 11, p8 

    The article focuses on the report by U.S.-based research firm Aberdeen Group regarding the growing trend of multisourcing in outsourcing software projects. According to the report Who Oursourced the Outsourcers?, many companies still prefer India because of its cost effectiveness, however,...

  • Focus on Latin America.  // Software World;Jul2008, Vol. 39 Issue 4, p25 

    The article elaborates the reasons why Latin America is a popular destination for information technology (IT) services and business process outsourcing (BPO) worldwide. The country has become a popular destination for IT services and BPO vendors that provide low-cost services to clients....

  • Companies Need to Manage Outsourcing Risks. Ketter, Paula // T+D;Mar2008, Vol. 62 Issue 3, p14 

    The article features the study conducted by Deloitte Research on the significance of managing outsourcing risks of companies in the U.S. Due to the increase of information technology and business process outsourcing market and it shows no signs of slowing down, there is a tendency that offshore...

  • Offshoring, automation on the rise. Dubie, Denise // Network World;5/19/2008, Vol. 25 Issue 20, p24 

    The article reports on the increasing number of American companies that resorted their business process on offshoring and automation initiatives. According to the author, Gartner Inc., a research firm who conducted the study, reveals that outsourcing and external services will continue to grow...

  • New Horizons for Chinese IT. Natarajan, Ganesh // Dataquest;11/30/2013, Vol. 31 Issue 22, p9 

    The article presents the author's insights regarding the information technology (IT) industry of China. The author says that Chinese premiers urged entrepreneurs to compete with the offshore outsourcing of India. He mentions that the shift from IT to Business Process Outsourcing (BPO) of China...

  • Managing Outsourced Conversion Services. Zagami, Bob // AIIM E-DOC;Jul/Aug2008, Vol. 22 Issue 4, p38 

    The article offers suggestions on how to effectively manage outsourced conversion services. It discusses the need to assess document conversion vendors with a distinct set of criteria and with full confidence that they will ensure the safety and security of the company's information. Moreover,...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics