The impact of management capability on the resource–performance linkage: Examining Indian outsourcing providers

Lahiri, Somnath; Kedia, Ben L.; Mukherjee, Debmalya
January 2012
Journal of World Business;Jan2012, Vol. 47 Issue 1, p145
Academic Journal
Abstract: The increase in offshore outsourcing of information technology-enabled business processes has renewed scholarly attention to better understand the dynamics of service provider firms. In this study, we examine how offshore outsourcing service providers’ internal and relational resources and capabilities jointly predict their economic performance. Analysis of data collected from a sample of 105 Indian service providers suggest that rent generation from firm-specific, idiosyncratic resources is positively moderated by the level of management capability possessed by such firms. Theoretical and managerial implications of the findings are discussed and avenues of future research are offered.


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