Balint, Bryon
July 2011
Journal of Information Technology Case & Application Research;2011, Vol. 13 Issue 3, p72
Academic Journal
Many large manufacturing companies in the U.S. have implemented ERP systems. However, difficulties in ERP implementation continue to persist despite decades of practical experience and academic research. This case describes several issues that were encountered during the implementation of SAP at Millicent Homes, a residential construction company with several markets in the U.S. In particular, the case emphasizes the functional and technical issues that befell the implementation and their interaction with organizational implementation issues. The case is unique in that while Millicent Homes was implementing SAP, SAP was concurrently developing an industry solution for engineering and construction companies as well as the beta version of its portal. In addition, the home construction industry provides an interesting setting for examining the adoption of new systems.


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