Lead Outside the Lines

Katzenbach, Jon
October 2011
Leadership Excellence Essentials;Oct2011, Vol. 28 Issue 10, p14
The article discusses how to sustain peak performance in an organization. It notes that an enterprise has an informal organization and an informal one which hides beyond the boundaries of the formal. It suggests the integration of formal metrics and informal communication, balancing hard and soft disciplines and balancing the logic of the formal with the magic of the informal. It indicates that the most effective leaders are those who recognize the importance of formal and informal practices.


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