TITLE

Servant Leadership

AUTHOR(S)
Barrett, Colleen
PUB. DATE
October 2011
SOURCE
Leadership Excellence Essentials;Oct2011, Vol. 28 Issue 10, p4
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
The article discusses the author's approach to customer service at Southwest Airlines. It notes her passion for a pro-active customer service to her employees with the belief that a motivated workforce will extend the goodwill to customers. It indicates that top executives have to be visible to their customers which are made up of the employees, passengers and shareholders. It cites the author's preference for informal conversation where she talks of the airline's history and culture.
ACCESSION #
67121863

 

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