Memo to CEOs

Hawley, Pamela
September 2011
Leadership Excellence Essentials;Sep2011, Vol. 28 Issue 9, p16
The article encourages chief executive officers (CEO) to apologize appropriately when they commit mistakes and to take responsibility of their actions.


Related Articles

  • Sorry is no longer the hardest word. Frank, John // Marketing (00253650);10/12/2000, p12 

    Focuses on the rise of the practice among chief executive officers in the United States of appearing on advertisements to apologize to consumers for problems on service and products. Consideration of corporate apology as a prime tool in crisis communications; Efforts to restore consumer...

  • Apology will help renew faith in sector. HUXLEY, LUCY // Travel Weekly (UK);5/28/2015, Issue 2272, p3 

    The article offers information on the impact of public apology made by Peter Fankhauser, chief executive officer (CEO) of travel company, Thomas Cook on the deaths of Christianne and Bobby Shepherd in the travel industry.

  • MY BAD. Fenn, Donna // Inc.;Oct2007, Vol. 29 Issue 10, p37 

    The article talks about the mistakes of chief executive officers (CEOs) and the effects of admitting them on their companies. The author notes that the mistakes of CEOs usually hurt people around them, like their employees, stockholders and the society. However, the stature of executives can be...

  • Correction.  // Inside Tucson Business;7/12/2013, Vol. 23 Issue 6, p4 

    A correction to the article "Opinion From a Latina CEO" that was published in the July 5, 2013 issue is presented.

  • CORRECTION.  // Jet;3/21/2005, Vol. 107 Issue 12, p10 

    Presents a correction to an error in a previous issue of "JET." Incorrect name given for Primetime Omnimedia President and Chief Executive Officer L. Marilyn Crawford, who co-hosted "EBONY Celebrates Hollywood and Its Own 60th Anniversary with Party in Beverly Hills."

  • For The Record. Investor's Business Daily // Investors Business Daily;3/19/2014, pA02 

    For The Record: Scott Saslow is CEO of the Institute of Executive Development. The institute is not affiliated with Stanford University. This was misreported March 17 in an Executive Briefing article on Page A8.

  • Lured into a cynic's trap.  // Managing People at Work;Mar2011, Issue 348, p7 

    The article reports on how to redeem oneself when indulging in cynical statements against the chief executive officer (CEO). It states three options to recover from the situation including sending a personal note apologizing for was said, forgetting the situation and concentrating on performing...

  • The Components Of A Successful CEO Apology. Hill, Krista M.; Boyd, David P. // Journal of Business Case Studies;Mar/Apr2013, Vol. 9 Issue 2, p89 

    Although most research suggests that apologies are associated with positive outcomes, the relationship can be equivocal. An apology's effectiveness is highly dependent on whether certain components are present. The current study investigates the effectiveness of various apology components...

  • The Art of the Apology. Chalmers, Irena // Chef Magazine;May/Jun2014, Vol. 58 Issue 3, p46 

    In this article, the author offers information on the art of apology. It mentions that an expression of sympathetic understanding is essential and explanations must be avoided. Also includes philosophy of late Joe Baum, chief executive officer (CEO) of The Rainbow Room restaurant in Manhattan,...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics