Real Work of a Leader

Conant, Douglas R.; Norgaard, Mette
June 2011
Leadership Excellence Essentials;Jun2011, Vol. 28 Issue 6, p16
The article focuses on TouchPoints, moments in time on which a leader's impact and legacy are built upon. It reveals that TouchPoint happens when people get together to deal with an issue and get something done. TouchPoints are also described as moments where you can bring your strategies and priorities to life. The variables of TouchPoints are listed which are the issue, the other people and the leader. TouchPoint mastery needs a logical model, a clear sense of purpose and practices.


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