Emotional Mastery

Goleman, Daniel
June 2011
Leadership Excellence Essentials;Jun2011, Vol. 28 Issue 6, p12
The article discusses emotional intelligence. It mentions that emotional intelligence has practical applications in leadership roles. The domains of emotional quotient that leaders need to excel in are listed and these include self awareness and relationship management. The elements of social rapport such as paying full attention, being in synch non-verbally, and feeling positive are mentioned. It also discusses empathy and the kinds of empathy such as cognitive empathy and emphatic concern.


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