Identification of general characteristics, motivation, and satisfaction of internet-based medical consultation service users in Croatia

Klinar, Ivana; Balažin, Ana; Baršić, Bruno; Tiljak, Hrvoje
August 2011
Croatian Medical Journal;Aug2011, Vol. 52 Issue 4, p557
Academic Journal
Aim To identify users' reasons to look for physician consultation on the internet instead of visiting a physician and to explore their general characteristics, motivation, and satisfaction with internet medical consultation service 'Your Questions.' Methods Users of a free internet medical consultation service 'Your Questions' ( www.plivazdravlje.hr) were invited to participate in a web-based survey designed to explore their general characteristics (age, sex, etc), reasons for using the service, the nature of their health problem or question, and their satisfaction with the service. Respondents were divided into two groups: users who consulted an internet physician only (Group I) and users who used internet consulting before or after visiting a physician (Group II). Results The response rate was 38% (1036/2747), with 79% female respondents. A fifth of the respondents (21%) consulted an internet physician only (Group I). Multivariate analysis revealed that the respondents in Group I were younger (median 24 vs 28 years in Group II), more interested into questions about pregnancy (odds ratio [OR], 1.984; 95% confidence interval [CI], 1.203-3.272), more often embarrassed to talk to a physician in person (OR, 1.828; 95% CI, 1.119-2.989), and more motivated to protect their privacy (OR, 1.727; 95% CI, 1.252-2.380). They also had greater satisfaction with the service (77% vs 60%, P<0.001). Conclusion The factors associated with the use of internet-based medical consultation services were younger age, need for privacy protection, avoidance of embarrassment at the physician's office, and having a question related to pregnancy. This reveals the internet medical consultation service as a useful health promotion supplement that is particularly applicable for the population of young adults.


Related Articles

  • E-Hospital: Medical Opinion from Global Experts.  // India -- West;5/6/2011, Vol. 36 Issue 24, p40A 

    The article reports on the Mumbai, India-based MediAngels, a virtual hospital, which offers online medical consultation to health problems from global experts.

  • Relative efficiency of chlamydia screening in non-clinical settings in two California counties. Morris, S. R.; Bauer, H. M.; Chartier, M.; Howard, H.; Watson, S.; Yokotobi, J.; Taylor, A. F.; Bolan, G. // International Journal of STD & AIDS;Jan2010, Vol. 21 Issue 1, p52 

    We examined the relative efficiency of non-clinical sites to screen for chlamydia in youth and young adults. Chlamydia screening targeting youth (under 30 years of age) was performed at non-clinical sites in high-morbidity neighbourhoods of two California counties. Venues were subdivided into...

  • Helpful Resource. Franks, Michael G. // PN;Sep2009, Vol. 63 Issue 9, p11 

    A letter to the editor is presented which offers the website CareCure Community, located at http://sci.Rutgers.edu/forum/index.php, for practical advice related to spinal cord injury (SCI).

  • How I used IT to streamline my practice. Gordon, Shane // Pulse;5/27/2009, Vol. 69 Issue 18, p38 

    The article reviews the Web site silver surfers.

  • Is there a future in mental health promotion and consultation for nurses? Woodhouse, Annette // Contemporary Nurse: A Journal for the Australian Nursing Profess;2010, Vol. 34 Issue 2, p177 

    There is an increasing focus on the importance of mental health promotion from an international perspective to national and statewide levels within Australia. This focus on promotion is relevant to mental health nurses as we are currently unable to address the mental health needs of young people...

  • Practices dip their toes in e-consult fee charging. Topham-Kindley, Liane // New Zealand Doctor;7/2/2014, p18 

    The article reports on the message of New Zealand Medical Association chairman Mark Peterson on the undecided charges for electronic consultations of general practices through patient portals.

  • Online Care Program Offers Live Consultations With Pharmacists.  // Chain Drug Review;8/29/2011, Vol. 33 Issue 14, p59 

    The article reviews the web site Rite Aid Online Care, located at RiteAidOnlineCare.com, from Rite Aid Corp.

  • Patients' records accessible 24/7.  // New Zealand Doctor;3/24/2010, p40 

    The article reports on the "Manage My Health" patient portal launched by the Counties Manukao Primary Health Organization (PHO) and Medtech Ltd. in 2008 that enable patients to interact with their general practice online.

  • MedNexus for Patients.  // Web User;2/24/2016, Issue 391, p16 

    The article reviews the web site MedNexus for Patients, located at www.mednexus.io.


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics