TITLE

Training, service with the juice

AUTHOR(S)
Edmonds, Tom
PUB. DATE
May 2002
SOURCE
Furniture/Today;5/20/2002, Vol. 26 Issue 36, Special section p1
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Focuses on the training of salespersons on warranties and protections to furniture in the U.S. History of the warranty and protection business; Integration of call centers; Advantage of training.
ACCESSION #
6700015

 

Related Articles

  • 4 Questions About E-Learning. Karr, Angela // Customer Interface;Feb2002, Vol. 15 Issue 2, p36 

    Presents answers to questions regarding the application of E-learning in the customer contact center, provided by the experts. Advantage of E-learning compared to traditional training methods; Primary drawbacks of E-learning; How to determine which E-learning product is right for the organization.

  • MAKE AGENT TRAINING PAY OFF. Williams, Diane M. // Catalog Age;Nov2003, Vol. 20 Issue 12, p59 

    Recommends an automated training system that companies can use to train call center staff. Importance of training sales professionals; Pitfall of traditional training; Coaching components of the system; Application of the system.

  • Starz' Egner Back in Style. Antil, M. C. // CableFAX Daily;12/20/2005, Vol. 16 Issue 245, p4 

    The article considers changes in the customer services strategy adopted by multisystem operators in the cable television sector in the U.S. according to Debbie Egner of Starz. The change can be attributed to sales opportunities presented by call centers. Starz has collaborated with operators to...

  • YOU'VE GOT QUESTIONS, WE'VE GOT ANSWERS. Compton, Jason // CRM Magazine;Mar2005, Vol. 9 Issue 3, p37 

    Answers several questions concerning customer relationship management (CRM). Methods for improving relationships with business-to-business customers; Training of call center agents; Adoption of CRM technology by the sales force.

  • Call centers: focus on soft skills.  // MarketWatch: Telecoms;June 2003, Vol. 2 Issue 6, p15 

    Presents a graph depicting the types of training given to call center agents in the year 2002 in Europe.

  • FOLLOW A CALLING. Benady, David // Marketing Week;11/22/2001, Vol. 24 Issue 41, p55 

    Reports the significance of staff motivation and training in call centers in Great Britain. Percentage on the staff resigned; Ability of call centers to offer substandard customer service; Worth of the transactions handled by the industry each year.

  • Aussies Stupid, Racist, Call Center Staff Allegedly Told. Chaku, Natasha // India -- West;7/29/2011, Vol. 36 Issue 36, pA46 

    The article reports on the accusation that call centers in India are allegedly teaching their personnel that Australia is the dumbest continent and that Australians are racist and constant drinkers.

  • Making the Right Turns. Schmitt, Jeff // Direct;6/1/2007, Vol. 19 Issue 6, p62 

    The article discusses the value of listening in a contact center. The author mentions that skilled communicators must impart their personal warmth and knowledge to guide others. He states that listening is one of the hardest skills to master. He notes that agents may have to transfer a call's...

  • Dedicated or Shared? Meine, Carla // Direct;9/15/2004, Vol. 16 Issue 12, p26 

    Presents several factors to consider when determining whether shared or dedicated desk call center agents are best suited for a specific product. Type of agent suited for higher-end and harder-to-sell goods; Reason shared agents are appropriate for fewer calls; Reason dedicated desk projects...

Share

Read the Article

Courtesy of THE LIBRARY OF VIRGINIA

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics