TITLE

L.A. Gripes Surge as Subs Dwindle

AUTHOR(S)
Haugsted, Linda
PUB. DATE
May 2002
SOURCE
Multichannel News;5/20/2002, Vol. 23 Issue 20, p14
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
Reports on the complaints received by the Information Technology Agency about cable operators in Los Angeles, California. Problem on consumer services rendered; Percentage of the complaints accounted to the systems of AT&T Broadband and Adelphia Communications Corp.; Replacement on the channels of the franchises.
ACCESSION #
6698714

 

Related Articles

  • Ode to the cable guy. O'Shea., Dan // Telephony;9/9/96, Vol. 231 Issue 11, p36 

    Reports on the problems commonly encountered by customers of cable television companies in the United States. Chicago Cable TV; Customer service.

  • On time, only more so. Katz, Michael // Broadcasting & Cable;11/25/96, Vol. 126 Issue 49, p57 

    Reports that the United States cable industry is enhancing its On-Time Customer Service Guarantee (OTG), an industrywide customer service initiative developed by CTAM and NCTA. Cable television services; Rates; Baseline initiatives; Remarks from Decker Anstrom, NCTA president.

  • Basic Nets Hear VOD's Call. Stump, Matt // Multichannel News;3/4/2002, Vol. 23 Issue 9, p1 

    Reports the improvement of the basic cable network in the United States. Development on the system of the network; Enhancement on the services of the cable networks; Programming standard.

  • What's in the Last Mile? (Part 1). Ellis, Leslie // Multichannel News;2/18/2002, Vol. 23 Issue 7, p32 

    Part I. Focuses on the competition in the cable television industry in the U.S. Provision of overlapping customer services; Increase in bandwidth applications ; Installation of the coaxial cable structures.

  • Cable Access. Postrel, Virginia // Reason;Jul2000, Vol. 32 Issue 3, p43 

    Focuses on the problem of consumers with cable companies in the United States. Role of federal regulations to the problem; Reasons for considering cable companies bad and not bad; Implications of the dispute between Disney and Time Warner.

  • Cable backs its guarantee in $3.5 million campaign. Hall, Lee // Electronic Media;11/25/96, Vol. 15 Issue 48, p19 

    Reports on the plans of the cable-industry to invest $3.5 million into the On-Time Guarantee program, which guarantees free installation or a cash reward for late or missed service. Response from customers to the service; Comments from Chuck Ellis, Time Warner Cable executive vice president.

  • Service packages make digital TV a hot topic. Dawson, Fred // Inter@ctive Week;06/02/97, Vol. 4 Issue 18, pI-8 

    Focuses on the cable television industry, while discussing efforts to offer customers original service packages. Information on the progress of various television companies since April 1997; Names of various companies involved; Reference to Time Warner Cable press coverage announcement; Areas...

  • Hold Time: Who's Answering the %@*#*+* Phones. Grossman, Andy // Multichannel News;6/11/2001, Vol. 22 Issue 24, p8 

    Reports the ability of cable systems to handle and route calls from costumers in the United States. Impact of MSO's customer care services on costumer's satisfaction; Improvements in handling costumer's questions; Reference to the survey conducted by Multichannel News on cable system services.

  • As Service Levels Rise, Gripes Persist. Grebb, Michael // Multichannel News;5/6/2002, Vol. 23 Issue 18, p70 

    Focuses on the balance between the need for new-service roll-out and improvement in customer service within the cable industry in the U.S. Increase in cable complaints; Adoption of strict customer-service standards; Discrepancy in cable-modem services.

Share

Read the Article

Courtesy of VIRGINIA BEACH PUBLIC LIBRARY AND SYSTEM

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics