Implementation of a pharmacy call center

Kharlamb, Viktoria; Erato, Marina; Foldes, David; Kuhn, Patricia; Pertose, Heather; Stancanelli, Melissa; Zito, Michele; Feldman, Judith
November 2011
American Journal of Health-System Pharmacy;11/1/2011, Vol. 68 Issue 21, p2018
Academic Journal
The article discusses the centralized Veterans Integrated Service Network 3 (VISN 3) Pharmacy Call Center, which was created in June 2005 by the Department of Veterans Affairs (VA) to improve services for patients and their families. It mentions the center is based in Northport VA Medical Center, and explores the benefits offered by this program. Also discussed is the scope of practice of the call center pharmacists, their experience with the program, and the plans for expansion of the center.


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