Change of Pace

O'Connor, Robert
September 2011
Best's Review;Sep2011, Vol. 112 Issue 5, p61
Trade Publication
The article discusses the impact of the September 11, 2001 terrorist attacks on Lloyd's of London. It states that the tragedy compelled the company to quicken its internal improvements. Catherine Thomas, director of analytics at Rating Services Ltd., says that dissatisfaction with Lloyd's practices were building before the incident. John Muir, a senior partner at Willis, mentions that the event was a transformational one.


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