TITLE

Discovering and Fixing Customer-Service Ills

AUTHOR(S)
Kiger, Patrick J.
PUB. DATE
May 2002
SOURCE
Workforce (10928332);May2002, Vol. 81 Issue 5, p30
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
Details how Process Software dealt with the problem of decreased customer satisfaction. Efforts of Don Frye, manager of technical support and management information systems at the company, to improve customer satisfaction; Significance of employee selection and training to customer satisfaction.
ACCESSION #
6665523

 

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