Discovering and Fixing Customer-Service Ills

Kiger, Patrick J.
May 2002
Workforce (10928332);May2002, Vol. 81 Issue 5, p30
Details how Process Software dealt with the problem of decreased customer satisfaction. Efforts of Don Frye, manager of technical support and management information systems at the company, to improve customer satisfaction; Significance of employee selection and training to customer satisfaction.


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