TITLE

Why Customer Satisfaction Starts with HR

AUTHOR(S)
Kiger, Patrick J.
PUB. DATE
May 2002
SOURCE
Workforce (10928332);May2002, Vol. 81 Issue 5, p26
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
Discusses the correlation between personnel management and customer satisfaction. Information on employee selection; Factors that influence customer satisfaction; Importance of employee training to customer services. INSET: Five HR Tips for Imporving the Customer Relationship.
ACCESSION #
6665522

 

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