TITLE

LABS AND RETAILERS DUKE IT OUT

AUTHOR(S)
LEE, JUDITH
PUB. DATE
September 2011
SOURCE
LabTalk;Sep/Oct2011, Vol. 39 Issue 20C, p14
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article discusses how retailers and optical laboratories try to find solutions to make online ordering system work. The main problem cited in frame-to-come or no-frame-to-come ordering is in the communication between the two parties. Also complained about is inadequate data given by retailers while retailers complain of late advice about delivery schedule or breakage. The benefits of Tracing Points as a resource, investment in remote tracers and response to customers' demands are given.
ACCESSION #
66297411

 

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