Cox Pulls Up a Sofa

October 2010
Multichannel News;10/18/2010, Vol. 31 Issue 39, p4
The article reports on the sale promotion strategy employed by Cox Communications LLC which aims at interacting with customers in a retail setting through its Solution Store in the U.S. It states that Cox's Solutions Store serves as a convenient place for people to look into product offerings and services. Kimberly Edmunds, senior vice president of customer operations at Cox, asserts that the company intends to provide customers with a positive emotional experience upon entering the store.


Related Articles

  • Cox goes retail with New Orleans store. Hogan, Monica // Multichannel News;03/13/2000, Vol. 21 Issue 11, p8 

    Reports on Cox Communications Inc.'s opening of its first stand-alone retail showroom in New Orleans, Louisiana. Company's testing of retail kiosks in some markets; Cox systems' expression of interest in retail showrooms; Description of the store.

  • A case for managed services.  // CED;Feb2010, Vol. 36 Issue 2, p26 

    The article reports on the managed services that Cox Business has established in New England in December 2009.

  • 'Showrooming' on way out? Investor's Business Daily // Investors Business Daily;1/16/2014, pA02 

    Retailers are trying to reduce "showrooming": the practice of consumers checking out products in store showrooms and then going online to get a better price. Efforts including promotions and better service appear to be paying off.

  • Cox CEO touts `legendary' customer service but problems exist, board says. Ferguson, Kevin // Las Vegas Business Press;01/31/2000, Vol. 17 Issue 4, p1 

    Reports on the problems with cable television provider Cox Communications' customer services. Company's alleged failure to address telephone inquiries in Las Vegas, Nevada; Total number of employees in the company's customer service department; Influence of local jurisdictions on the company's...

  • Cox Begins Switch To Its Own Internet Service. Graves, Brad // San Diego Business Journal;01/14/2002, Vol. 23 Issue 2, p9 

    Reports the plan of Cox Communications Inc. to offer Internet service to its customers in San Diego, California. Provision of conversion kits to customers; Access of customers to email addresses; Reference to the number of residential Internet users using the service of the company.

  • Cox to Cut 500 Jobs, Close Call Center. Allen, Mike // San Diego Business Journal;3/3/2014, Vol. 35 Issue 9, p3 

    The article reports that the plan of Cox Communications to close its Copley call center in Kearny Mesa in San Diego, California will cut about 500 jobs in some customer-care functions.

  • Cox Completes First Ground Up Hotel Installation.  // San Diego Business Journal;8/13/2001, Vol. 22 Issue 33, p10 

    Reports the installation of communication services by Cox Communications at Hampton Inn San Diego in California.

  • Plugged in.  // Smart Business Akron/Canton;Jun2010, Vol. 20 Issue 1, ps12 

    The article features Cox Communications, one of the recipients of the 2010 World Class Customer Service Awards.

  • Cox tests VIP program. Hogan // Multichannel News;10/11/99, Vol. 20 Issue 42, p58 

    Reports on the results of Cox Communications Inc.'s field trials of its COX VIP program which targets the highest-spending 20 percent of new customers. Percentage of reduction in chum among subscribers targeted with the customer-loyalty program; One-to-one marketing effort.


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics