Raising the busbar

Wood, Janet
September 2011
Utility Week;9/16/2011, p14
Trade Publication
The article presents insights from UK Power Networks chief executive officer (CEO) Basil Scarsella on his company's operations. He says that he wants his company to be benchmarked by the Office of Gas and Electricity Markets (Ofgem) in the top third for customer services and to be benchmarked by employees in the upper third for fair treatment of staff. Particular focus is given to the company's plan of reducing staff without compulsory redundancies.


Related Articles

  • Scarsella praises Ofgem's record.  // Utility Week;7/6/2012, p5 

    The article reports that Basil Scarsella, chief executive of UK Power Networks, has commended the Office of Gas and Electricity Markets during the debate over impact of political and regulatory change on investor confidence at SBGI's Utility Regulation 2012 conference.

  • That's debatable: Ofgem's tough stance on DNO revenues.  // Utility Week;8/29/2014, p7 

    The article offers views of Ofgem chief executive Dermot Nolan and UKPN chief executive Basil Scarsella on Ofgem's approach towards DNO revenue.

  • Network extension doubts voiced by GDNs.  // Utility Week;7/4/2009, Vol. 29 Issue 11, p13 

    The article considers the concerns of gas distribution networks (GDNs) regarding the plans of the British Office of Gas & Electricity Markets (Ofgem) to extend the gas network in Great Britain. According to Bob Westlake, head of regulation at Wales & West Utilities and Basil Scarsella, chief...

  • UKPN tees up time-of-use charging trial.  // Utility Week;7/15/2011, p6 

    This article reports on the request by the UK Power Networks (UKPN) for the British Office of Gas and Electricity Markets (Ofgem) to modify its use-of-system charges, in connection with a trial on smart metering and demand response.

  • Low carbon network projects struggle to find customers. Coyne, Brendan // Utility Week;7/6/2012, p9 

    The article reports on the struggles of two Low Carbon Networks Fund competition projects in Great Britain to recruit participants. UK Power Networks' report to Office of Gas and Electricity Markets reveals the challenges in the recruitment of residential trial participants. Recruiting enough...

  • Npower apologises for poor customer service. M. B. // Utility Week;12/6/2013, p27 

    The article informs that Paul Massara, chief executive at Npower, has apologised for its poor customer service caused by problems with its new billing system and the Office of Gas and Electricity Markets (Ofgem) will monitor the progress made in the areas of problems.

  • Restrictions may end for Economy Energy.  // Utility Week;11/21/2014, p13 

    The article reports on a proposal by the British Office of gas and electricity Markets (Ofgem) regarding the lifting of restrictions on Economy Energy that prohibit the supplier from signing new customers.

  • DNOs told to offer demand Options.  // Utility Week;9/16/2011, p5 

    The article reports on the proposal by the British Office of Gas and Electricity Markets (Ofgem) for distribution network operators (DNO) to promote demand-side response to help customers with increase in bills.

  • Standards 'will help win back trust of customers'.  // Utility Week;8/30/2013, p5 

    The article discusses the standards of conduct implemented by the Office of Gas and Electricity Markets (Ofgem) in August 2013 to force energy suppliers to treat customers fairly, as part of its Retail Market Review reforms.


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics