Cutting down on comebacks

Weber, Rick
August 2011
Trailer / Body Builders;Aug2011, Vol. 52 Issue 10, p31
Trade Publication
The article discusses the elements of an effective quality control program, deemed a key element for customer retention and increased profitability. It stresses that the goal is to create and maintain defect-free systems that result in defect-free products and services delivered on time to customers' satisfaction. It talks about implementing, documenting and maintaining a Quality Management System (QMS) that ensures that a company's products and services meet all the required standards.


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