TITLE

IBM, Genesys enter alliance

AUTHOR(S)
Maddox, Kate
PUB. DATE
April 2002
SOURCE
B to B;4/8/2002, Vol. 87 Issue 4, p18
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
Reports the partnership between IBM Corp. and Genesys Telecommunications Laboratories Inc. in the U.S. Integration of customer contact centers; Assistance to companies in delivering sophisticated customer relationship services; Elimination of redundancies on customer account numbers.
ACCESSION #
6550501

 

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