TITLE

Lebanon: From cataclysm to opportunity�Crisis management lessons for MNCs in the tourism sector of the Middle East

AUTHOR(S)
Jallat, Fr�d�ric; Shultz, Clifford J.
PUB. DATE
October 2011
SOURCE
Journal of World Business;Oct2011, Vol. 46 Issue 4, p476
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
Abstract: Lebanon is a complex country of extraordinary promise; often thrust into crisis, including recent military assaults, terrorist attacks and bombings. The authors share findings from a longitudinal field-study of the evolving political and business climate of Lebanon, emphasizing a particular MNC that is thriving amidst social, ideological and political conflicts. A synthesis of primary and secondary data revealed the InterContinental Phoenicia hotel as a model institution in the face of extreme crisis. Key managerial insights that can be helpful to investors, MNCs and managers in the Middle East and other places subjected to similarly extreme conditions are shared.
ACCESSION #
65345359

 

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