In-Stat Market Snapshot
- The Magic Touch. White, Slaton L. // SHOT Business;Feb/Mar2010, Vol. 18 Issue 2, p2
The article offers the author's insights on how to gain success in business through understanding the needs of the customers and mentions the success of Jay's Sporting Goods owner Jeff Poet and Advanced Technology International (ATI) owner John Chvala.
- SERVICE: A CEO'S PERSPECTIVE. Desatnick, Robert L. // Management Review;Oct87, Vol. 76 Issue 10, p41
Focuses on the importance of customer satisfaction in attaining business success. Industrial trends that influence the relationship between businesses and customers; Responsibilities of chief executive officers in relation to customer service.
- Satisfy your customers and the bottom line will take care of itself. Murtagh, Joe // Hudson Valley Business Journal;02/26/2001-03/05/2001, Vol. 11 Issue 25, p4
Examines the importance of customer satisfaction in the success of am enterprise. Need for business owners to make it their mission to satisfy customers regardless of costs involved; Realization that one can replace the self-defeating tactics of the gross profit agenda with the customer...
- A HAPPY CUSTOMER MAKES FOR A HAPPY BUSINESS. // National Liquor News;Sep2012, Vol. 31 Issue 8, p16
In this article, the author discusses the findings of a report related to consumer satisfaction and says that customer satisfaction is a must for a successful business.
- Now Are You SATISFIED? Lieber, Ronald B. // Fortune;2/16/1998, Vol. 137 Issue 3, p161
Reports on the 1998 American Customer Satisfaction Index, a survey of how United States consumers rate a wide range of products and services. How it is helpful to managers; How it is compiled; Long-term trends and one-year swings it reveals; The police as the industry group scoring the biggest...
- Your Customers Are Telling THE TRUTH. Grant, Linda // Fortune;2/16/1998, Vol. 137 Issue 3, p164
Reports on the potential of surveys like the American Customer Satisfaction Index (ACSI.) How they help managers; The tracking of customer attitudes; The discovery of a company's basic problems and how they can be fixed; Limitations of the ACSI; Reasons for the growing stature of ACSI.
- Take Stock of Your Customers. Garver, Michael S. // Marketing Management;Jan/Feb2003, Vol. 12 Issue 1, p36
Companies spend vast amounts of money to collect customer satisfaction data, but most do little with this information. They merely go through the motions and end up with no real improvements. Worse yet, many of these same companies have no idea there's a problem. This article outlines a method...
- Consumer news. // Discount Store News;11/9/98, Vol. 37 Issue 21, p25
Focuses on results of the 1998 American Customer Satisfaction Index which measures levels of consumer satisfaction in the United States.
- Upstate consumer confidence edges up in August. REINHARDT, ERIC // Business Journal (Central New York);9/10/2010, Vol. 24 Issue 37, p3
The article reports on the survey of Upstate New York's consumer-confidence level which increased from 3.2 to 57.7 points in August 2010.