Servicers Face Customer-Investor Accountability Balance

Dymi, Amilda
September 2011
Mortgage Servicing News;Sep2011, Vol. 15 Issue 9, p16
The article reports on the increasing challenges faced by mortgage lenders and servicers following the opening of the Consumer Financial Protection Bureau in the U.S. The agency was intended to coordinate customer protection regulations in line with the implementation of the Dodd-Frank Wall Street Reform and Consumer Protection Act. However, mortgage servicers are affected by its tougher regulations in keeping fair balance between customers and investor accountabilities.


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