Advanced 'Help' Software Motivates AT&T, Adelphia

Stump, Matt
April 2002
Multichannel News;4/15/2002, Vol. 23 Issue 15, p47
Trade Publication
Reports the roll out of the advanced version of help-desk software by Adelphia Communications Corp. and AT&T Broadband. Discussion on the technical problems faced by cable-modem subscribers; Software features; Software operation requirements.


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