TITLE

Enhanced customer care tools: New self-care solutions

AUTHOR(S)
Busch, Chris
PUB. DATE
September 2011
SOURCE
CED;Sep2011, Vol. 37 Issue 8, p34
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article focuses on the Broadband Forum standard called Technical Report (TR)-069 customer premises equipment (CPE) wide area network (WAN) management protocol which displays the status of home Wi-Fi devices. It says that Data Over Cable Service Interface Specification (DOCSIS) 3.0 modems and gateways support the TR-069 standard. Moreover, it mentions that cable operators can help customer's problem and planning internet protocol (IP) services by supporting TR-069 in DOCSIS and CPE devices.
ACCESSION #
65162180

 

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