CDNs Broaden to Offer Apps, Security

April 2002
Multichannel News;4/8/2002, Vol. 23 Issue 14, p44
Focuses on the electronic business market in the U.S. Demand for electronic business; Challenges faced by computer service providers of restoring confidence customers; Status of content delivery services.


Related Articles

  • Trustworthy Web services provisioning for differentiated customer services. Xiong, Kaiqi; Perros, Harry // Telecommunication Systems;Nov2008, Vol. 39 Issue 3/4, p171 

    With the number of e-Business applications dramatically increasing, a service level agreement (SLA) will play an important part in Web services. The SLA is a combination of several quality of services (QoS), such as security, performance, and availability, agreed between a customer and a service...

  • Why Buy the Cow...? Kara, Dan // Software Magazine;Dec2000/Jan2001, Vol. 20 Issue 6, p14 

    Discusses the benefits of outsourcing a managed services provider (MSP) for electronic-business management. Forms of infrastructure, applications and services outsourcing; Difference of MSP from other hosted solutions providers; Positive impacts of using an MSP.

  • The market is changing. Gomolski, Barb // InfoWorld;7/23/2001, Vol. 23 Issue 30, p12 

    Categorizes the services offered by electronic marketplaces. Trading services; Community services; Information technology services; Business services.

  • Exchanges must retool. Harreld, Heather // InfoWorld;02/12/2001, Vol. 23 Issue 7, p8 

    Provides suggestions to public business-to-business trading exchanges to survive in a challenging business environment. View of analyst John Fontanella about public exchanges; Services that must be offered by exchanges targeting larger suppliers and original equipment manufacturers; Capabilities...

  • Online Customers. Zemke, Ron; Connellan, Tom // Executive Excellence;Aug2001, Vol. 18 Issue 8, p3 

    Provides tips for managing and delivering customer-pleasing electronic service. Importance of a distinctive design of web site; Encouragement of human contact; Benefits of electronic order confirmation.

  • The customer's always right, right? Not online.  // Crain's Chicago Business;08/28/2000, Vol. 23 Issue 36, p10 

    Comments on the need for electronic commerce companies in the United States to improve customer services. Survey findings indicating the most common customer service complaints.

  • Websites can't replace personal relationships. Fullone, Frank J. // American Machinist;Jun2001, Vol. 145 Issue 6, p84 

    Comments on the declining e-commerce customers and the value of personal customer services. Author's assertion that e-commerce website cannot and will not replace personal relationships.

  • The only question remaining is, 'Who will win the Web?'  // Long Island Business News (7/1993 to 5/2009);05/18/2001, Vol. 48 Issue 20, p29A 

    Discusses the important factors for achieving success in electronic commerce. Prioritization of customer service; Posting of the company's address and phone numbers in prominent places; Humanization of the auto-response process; Making the Web pages e-mail-able and printable.

  • Personal touch keeps customers coming back even cyberspace. Schwemmer, Yvonne // Business Journal Serving Fresno & the Central San Joaquin Valley;02/28/2000, Issue 322583, p15 

    Discusses the importance of excellent customer service in electronic commerce ventures in the United States. Key factor in winning repeat business with clients; Benefits of providing personalized services to customers; Effective ways for fledgling Internet firms to make an impression and...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics