TITLE

Hire Right: Do It the Ritz Way

AUTHOR(S)
Lachnit, Carroll
PUB. DATE
April 2002
SOURCE
Workforce (10928332);Apr2002, Vol. 81 Issue 4, p16
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
Focuses on guidelines given by Horst Schulze, former vice chairman of the Ritz-Carlton Hotel Company which is a winner of a Malcolm Baldrige National Quality Award for service, regarding satisfying consumer wants. Selection of people fitted for the created profile for each job; Importance of employee orientation and training.
ACCESSION #
6462605

 

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