Miller, Glenn W.; Rosen, Ned
July 1957
Industrial & Labor Relations Review;Jul57, Vol. 10 Issue 4, p516
Academic Journal
In the mass-production industries, the daily burden of collective bargaining and the principal contact of members with their union focuses on the shop steward. Most of these stewards are nonprofessional elected officials who are usually untrained but on whom much of the union's strength and success depends. The authors of this article have attempted to learn from an attitude survey in a medium-sized plant the extent to which the stewards' performance of their union duties coincides with the members' normative concepts of the stewards' role in handling grievances and conducting other union business. One of the interesting findings is that the members may be well satisfied with the stewards' performance, even though actual performance may diverge widely from ideal expectations.


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