Unsatisfactory marks: Hospitals question use of HCAHPS in scoring for value-based purchasing

Daly, Rich
August 2011
Modern Healthcare;8/15/2011, Vol. 41 Issue 33, p30
Trade Publication
The article discusses the plan of U.S. Centers for Medicare and Medicaid Services (CMS) to base 30 percent of hospitals' scores under the value-based purchasing initiative on patient responses to the Hospital Consumer Assessment of Healthcare Providers and Systems survey (HCAHPS) for the measurement of patient satisfaction. According to some hospital officials, some methodology changes in the survey to address the perceived biases may be implemented with ongoing discussions with CMS.


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