Npower boss goes back to his roots

August 2011
Utility Week;8/5/2011, p10
Trade Publication
An interview with Kevin McCullough, the chief operating officer of Npower, is presented. He shares his experience in filming the television program "Undercover Boss" of television network Channel 4. McCullough also shares his work experience in the power generating sector, meter replacement, the service division and the call center. He discusses the lessons he learned during the filming of the program such as the need for more involvement of staff in the branding of Npower.


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