City of Edinburgh Council, implementing self-service and e-learning

Buchanan, Grant
August 2011
People Management;Aug2011, p65
In the article, the author discusses how the City of Edinburgh Council's Leadership and Development Department has successfully implemented a human resources (HR) self-service scheme and e-learning program. He claims that the HR service scheme was planned by him, his fellow development partner Steven Wright, and HR service centre manager Sally Griffith. The opinion of the council's leadership and development manager Christine McFadzen on the projects is also cited.


Related Articles

  • Boardroom still dragging its heels on self-service.  // Personnel Today;9/17/2002, p15 

    Focuses on the implication of self-service human resource (HR) on HR practitioners. Improvement on the service and cut costs; Enhancement of employee productivity; Advantage of the system on employee transactions.

  • Online enrollment software: How to know it the price is right. Metro, Angela // Employee Benefit News;09/15/2000, Vol. 14 Issue 11, p78 

    Offers advice to human resources professionals on selecting the ideal employee benefits enrollment software. Things to consider in selecting benefits enrollment software; Status of employee self-service tools; Ways to reduce the `technophobia' surrounding the employee benefits enrollment software.

  • Successful employee self-service programs emphasize communication, not technology. Elswick, Jill // Employee Benefit News;Feb2000, Vol. 14 Issue 2, p21 

    Provides information on the survey `Human Resources Self-Service Survey,' conducted by Hunter Group. Factors that contributed to successful self-service deployment; Benefits of implementing a self-service program; Importance of internal communication for self-service success.

  • Goodbye, yellow-brick road. Eanes, Virginia // Employee Benefit News;4/1/2009, Vol. 23 Issue 4, p16 

    The article focuses on an employee's satirical view of self-service technology. Enrollment "self-service" is reportedly done because Human Resources cannot make time to help everybody through the process. It is stated that using the system for understanding and making informed choices on...

  • Struggling with Service. Caira, Rosanna // Foodservice & Hospitality;Jun2010, Vol. 43 Issue 4, p2 

    The article discusses self-service pre-payment on restaurants in Canada. It states that it fits well for a self-service restaurant that serves buffet meal but does not fit in hotel dining. It cites that it reduces the needs of restaurants for staff and speed up the process of restaurants. It...

  • Don't throw in the towel.  // Smart Business Columbus;Oct2014, Vol. 23 Issue 1, p62 

    An interview with Brian Donovan, managing director at organization services provider IntegreatHR Technologies is presented. Topics discussed include his suggestions on solutions that can overcome barriers in adopting human resource (HR) system, his views on improvement in vendors support which...

  • DUES-PAYERS KEEP JOBS.  // Labor Law Journal;Jan50, Vol. 1 Issue 4, p315 

    The article reports that if employees in a union shop offer to pay union dues and initiation fees, they are protected from discharge under a union-shop contract, the NLRB has declared, even if they refuse to attend union meetings and to take on the obligations of union membership.

  • Ladbrokes backs shop tills for employee perks survey. Sullivan, Nicola // Employee Benefits;Jun2008, p7 

    The article reports on the retail employee survey at Ladbrokes Ltd. regarding their valued benefits. This benefits survey has been designed by Asperity. It uses a software programme linked to the shop till system, with the aim of discovering which benefits staff value and how they want them...

  • Councils in bid to lick lollipop recruitment crisis.  // Personnel Today;4/5/2005, p3 

    The article presents information according to which councils across Great Britain are suffering from a recruitment crisis among the some of the most dedicated local workers are lollipop men and women. Low pay, unusual hours, dangerous working conditions and taking stick from abusive drivers are...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics