TITLE

The Patient Experience Disconnect

AUTHOR(S)
SHAW, GIENNA
PUB. DATE
August 2011
SOURCE
HealthLeaders Magazine;Aug2011, Vol. 14 Issue 8, p24
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
The article focuses on the implications of the decreased number of chief executive officers (CEO) who take primary responsibility for patient experience in the U.S. according to the third annual patient experience survey conducted by the "Health Leaders" journal. The top patient experience strategy initiatives launched in the U.S. include making physicians, nurses and staff accountable for patient satisfaction as part of their compensation status.
ACCESSION #
63617938

 

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