The Patient Experience Disconnect

August 2011
HealthLeaders Magazine;Aug2011, Vol. 14 Issue 8, p24
The article focuses on the implications of the decreased number of chief executive officers (CEO) who take primary responsibility for patient experience in the U.S. according to the third annual patient experience survey conducted by the "Health Leaders" journal. The top patient experience strategy initiatives launched in the U.S. include making physicians, nurses and staff accountable for patient satisfaction as part of their compensation status.


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