TITLE

Three Ways to Train for Call-Center Success

AUTHOR(S)
Gale, Sarah Fister
PUB. DATE
March 2002
SOURCE
Workforce (10928332);Mar2002, Vol. 81 Issue 3, p64
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
Discusses the ways to train call-center representatives. Significance of call-center representatives; Implication of customer relationship management technology for call-center representatives; Ways to guarantee that companies employ the right type of person.
ACCESSION #
6355889

 

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